{"id":3641,"date":"2024-09-02T08:19:04","date_gmt":"2024-09-02T08:19:04","guid":{"rendered":"https:\/\/www.mongolfiereitalia.com\/termini-e-condizioni\/"},"modified":"2024-09-02T12:28:29","modified_gmt":"2024-09-02T12:28:29","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.mongolfiereitalia.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3641\" class=\"elementor elementor-3641 elementor-3639\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35ad614 e-flex e-con-boxed e-con e-parent\" data-id=\"35ad614\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f90828 elementor-widget elementor-widget-text-editor\" data-id=\"9f90828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>General Terms and Conditions<\/b><\/h2>\nData Controller: Balloon Team Italia srl ENAC certified company holder of Declaration &#8211; Reg. (EU) 2018_395<br\/>\nReference\u00a0Email: <span \n                data-original-string='f7ZETQmWaTk6gZB6h7GFng==b76iG6HisMgVKiU\/c8xCV4xhjrhm7bkewjVtKsYW6Lc+ek='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>mo<span class=\"apbct-blur\">***************<\/span>@<span class=\"apbct-blur\">***<\/span>il.com<\/span><br\/>\nThis\u00a0website:\u00a0www.mongolfiereitalia.com<br\/><br\/>\n\n<b>GENERAL INFORMATIONS<\/b><br\/><span style=\"font-weight: 400;\">\n<\/span>\n\nThese General Terms and Conditions of Sale concern the purchase of products made remotely via telematic network on the website &#8220;this website&#8221; belonging to the &#8220;data controller&#8221;. Each purchase transaction will be governed by the provisions of Legislative Decree 185\/99, Legislative Decree 206\/05; The information directed to the conclusion of the contract will be subject to art. 12 of Legislative Decree 70\/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196\/03.<br\/><br\/>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">The following terms and conditions are accepted from the moment you make your reservation through our portal www.mongolfiereitalia.com<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">If you have any questions about the tour or need help please contact us at <span \n                data-original-string='+DzFVQXMe0l0usPoSuh6bg==b76gYP5wZVXKEBiFHkuHVqK4zTIrE9V4Jx163WohJbRU\/I='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>mo<span class=\"apbct-blur\">***************<\/span>@<span class=\"apbct-blur\">***<\/span>il.com<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">The final confirmation of the flight, with all the instructions on how to reach us at the take-off field and the time of the appointment, will be communicated by Balloon Team Italia at 18:00 by email or by phone the day before the flight.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Balloon Team Italia reserves the right to cancel the flight in the event of weather conditions that compromise its safety<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">If the flight is cancelled by the team on the same day (due to weather conditions), participants will receive a full refund. Alternatively, the reservation will be moved to the next day based on availability. The choice is up to the participants.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">The take-off field varies according to weather conditions. If you don&#8217;t receive this information, contact the activity provider by phone or email. It is important to check your spam and email.<\/li>\n<\/ul>\n<h3><b>What is included<\/b><\/h3>\n<ul>\n \t<li>1-hour luxury hot air balloon flight. 3-hours total experience.<\/li>\n \t<li>Glass of champagne (a tradition during balloon flights)<\/li>\n \t<li>Ground Handling<\/li>\n \t<li>Insurance according to ICAO (International Civil Aviation Organization) requirements<\/li>\n \t<li>Breakfast with local products<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Shuttle returns passengers to launch site<\/li>\n<\/ul>\n<h3><b>What it does not include<\/b><\/h3>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Anything not mentioned in the offer<\/li>\n<\/ul>\n<h2><b>Refunds<\/b><\/h2>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can cancel your reservation made on <\/span><a href=\"http:\/\/www.mongolfiereitalia.com\"><span style=\"font-weight: 400;\">www.mongolfiereitalia.com<\/span><\/a><span style=\"font-weight: 400;\"> up to 24 hours in advance and receive a full refund.<\/span><\/li>\n<\/ul>\n<h2><b>Cases in which the customer will not be able to exercise the refund<\/b><\/h2>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">In the event that the passenger does not show up at the meeting place and at the pre-arranged time indicated in their travel document.<\/li>\n<\/ul>\n<h2><b>General Rules<\/b><\/h2>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Hot air ballooning can be as risky as any other activity.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">By taking part in a flight, the passenger is aware of the potential risks. The flight, on all occasions, will be under the control and supervision of a certified pilot who is committed to making the flight safe and pleasant.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">The pilot is not qualified to judge the state of health of the passenger whether he is able to fly or not; however, for their own safety and that of others, the passenger must ensure that they are physically fit to participate in the flight.<\/li>\n<\/ul>\nAs imposed by the navigation code, it is not permitted to fly for people with disabilities, impairments, illnesses or syndromes that prevent the smooth running of a hot air balloon flight and in particular:\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Those suffering from cardiovascular diseases, those with pacemakers and those suffering from heart disease are not allowed to fly.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Persons with bone deficiency problems or osteoporosis are not permitted to fly.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Persons with serious back and limb problems that prevent the normal walking necessary to enter and exit the hot air balloon basket are not permitted to fly.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Pregnant women from the third month onwards are not allowed to fly.<\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Persons with serious hearing compensation problems are not permitted to fly.<\/li>\n<\/ul>\n<h2><b>Other useful informations<\/b><\/h2>\n<ul>\n \t<li class=\"activity-important-information__item\" data-v-fe6f5540=\"\">Passengers are insured according to the requirements of the ICAO (International Civil Aviation Organization)<\/li>\n \t<li class=\"activity-important-information__item\" data-v-fe6f5540=\"\">The hot air balloons, categorized as VIP models, comply with EASA (European Aviation Safety Agency) standards<\/li>\n \t<li class=\"activity-important-information__item\" data-v-fe6f5540=\"\">For safety reasons, the experience is not available to children under 6 years of age<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions Data Controller: Balloon Team Italia srl ENAC certified company holder of Declaration &#8211; Reg. (EU) 2018_395 Reference\u00a0Email: mo***************@***il.com This\u00a0website:\u00a0www.mongolfiereitalia.com GENERAL INFORMATIONS These General Terms and Conditions of Sale concern the purchase of products made remotely via telematic network on the website &#8220;this website&#8221; belonging to the &#8220;data controller&#8221;. Each purchase transaction [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3641","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions - Mongolfiere Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mongolfiereitalia.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - Mongolfiere Italia\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions Data Controller: Balloon Team Italia srl ENAC certified company holder of Declaration &#8211; Reg. 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